Customer Management

• Create an unlimited number of customers.
• Manage address, billing and payment information.
• Maintain unlimited financial history.
• Manage all customer services from one page.
• Customers can be prepaid or postpaid.
• Specify automatic top-ups for prepaid accounts.
• Configure spending limits for postpaid accounts.
• Search for customers using multiple criteria.
• Send preemptive Credit Card Expiry notifications.

Billing and Rating

• Bill for usage on DIDs, extensions, virtual numbers, trunks and IP addresses.
• Bill one-time fees and other recurring services
• Rating for Blended Origination or Tiered Origination
• Rating for 24-hour Termination or Day/Evening/Weekend Termination.
• Unlimited packages/subscription types.
• Unlimited rate sheets.
• Rate calls up to 15 digits in granularity.
• Unlimited billing intervals. Custom per destination.
• Assign a pool of included minutes to specific destinations.
• Configure Minimum Billing amounts.
• Locations/Cost Centers
• Customer out-payments.
• Unratable call reporting and handling.
• LCR - Least Cost Routing.
• Unlimited billing cycles.
• Customizable invoice and email templates.
• Percentage-based, fixed-rate and origin-based taxes.
• RADIUS Integration.
• Penalty Calculation.
• Deposit Handling and Interest Calculation.
• Automatic Deposit Adjustment.
• General ledger compatible with most accounting applications.

Customer Web Portal

• View historical invoices.
• Make payments.
• View call records moments after the call ends.
• Manage name, address and billing information.
• Online signup for new customers.

Usage, Profit and Financial Reporting

• System load by hour, day, month or year.
• Concurrent Calls
• Highest users by traffic
• Usage by Destination
• Average Call Duration
• Calls Per Second
• Revenue Reporting
• Aged Receivables
• Profit Analysis
• Tax Reporting
• Reconciliation Reporting
• Agent Performance Comparison
• Export reports to CSV or PDF.

RADIUS

• RADIUS module for Authentication, Authorization and Accounting.
• Direct integration with ClearBox Enterprise RADIUS server.
• Web and Database APIs for integration with other RADIUS servers.

API (Web and Database)

• 540 system functions exposed in our API.
• Custom functions are also available.

Other

• Scalable up to 64 processors, 2 terabytes of RAM and unlimited database size.
• Support for US, Canadian and overseas payment gateways.