Customer Management

  • Create an unlimited number of customers.
  • Manage address, billing and payment information.
  • Maintain unlimited financial history.
  • Manage all customer services from one page.
  • Customers can be prepaid or postpaid.
  • Specify automatic top-ups for prepaid accounts.
  • Configure spending limits for postpaid accounts.
  • Search for customers using multiple criteria.
  • Send preemptive Credit Card Expiry notifications.

Billing and Rating

  • Bill for usage on DIDs, extensions, virtual numbers, trunks and IP addresses.
  • Bill one-time fees and other recurring services
  • Rating for Blended Origination or Tiered Origination
  • Rating for 24-hour Termination or Day/Evening/Weekend Termination.
  • Unlimited packages/subscription types.
  • Unlimited rate sheets.
  • Rate calls up to 15 digits in granularity.
  • Unlimited billing intervals. Custom per destination.
  • Assign a pool of included minutes to specific destinations.
  • Configure Minimum Billing amounts.
  • Locations/Cost Centers
  • Customer out-payments.
  • Unratable call reporting and handling.
  • LCR - Least Cost Routing.
  • Unlimited billing cycles.
  • Customizable invoice and email templates.
  • Percentage-based, fixed-rate and origin-based taxes.
  • RADIUS Integration.
  • Penalty Calculation.
  • Deposit Handling and Interest Calculation.
  • Automatic Deposit Adjustment.
  • General ledger compatible with most accounting applications.
Top

Customer Web Portal

  • View historical invoices.
  • Make payments.
  • View call records moments after the call ends.
  • Manage name, address and billing information.
  • Online signup for new customers.

Usage, Profit and Financial Reporting

  • System load by hour, day, month or year.
  • Concurrent Calls
  • Highest users by traffic
  • Usage by Destination
  • Average Call Duration
  • Calls Per Second
  • Revenue Reporting
  • Aged Receivables
  • Profit Analysis
  • Tax Reporting
  • Reconciliation Reporting
  • Agent Performance Comparison
  • Export reports to CSV or PDF.
Top

RADIUS

  • RADIUS module for Authentication, Authorization and Accounting.
  • Direct integration with ClearBox Enterprise RADIUS server.
  • Web and Database APIs for integration with other RADIUS servers.

API (Web and Database)

  • 540 system functions exposed in our API.
  • Custom functions are also available.
Top

Other

  • Scalable up to 64 processors, 2 terabytes of RAM and unlimited database size.
  • Support for US, Canadian and overseas payment gateways.